Category Archives: Customer Service/Satisfaction

Build Customer Loyalty with Quality Customer Service

Some experts view customer satisfaction as a mediocre goal. They feel that satisfaction does not fully express the level you want your customers to be at. One person said that a satisfied customer is ‘in a state of nothingness’; they’re … Continue reading

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Social Media and Customer Service: Partners for Business Success

When we are young we listen to those who are older than ourselves, and we look to them for guidance.  As we grow older most people continue to look to others who are more experienced for guidance and to benefit … Continue reading

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Using Social Media to Improve Customer Service Experience

As a business owner you know that your customers or clients are the lifeblood of your business.  Even more important are satisfied customers who are happy to give you repeat business because they enjoy a great  customer service experience. It … Continue reading

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Ways to Handle Customer Complaints and Deliver Customer Satisfaction

If you offer goods or services, at some point you’re going to receive complaints.  You may please 99% of your customers, but that 1% may prove to be a challenge.  In business, the saying is very true, “You can please … Continue reading

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